Refund policy

Refunds

Because custom products, special orders, and personalized items are made specifically for you, they cannot be returned or refunded due to a change of mind or dissatisfaction with an approved design or personalization.

Damages and Issues

Please inspect your order when it arrives and contact us promptly at info@lencyns.com if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

If possible, please include photos of the item, the packaging, and the shipping label when reporting damage or another issue. This will help us evaluate the problem and determine the appropriate resolution.